حتليل فقه املعامالت عن خدمة اتلوصيل يف )دراسة حالة يف متجر رويا مانتينجان( بيع األطعمة

Abstract

The outbreak of Covid-19 was why Roya Mart implemented a delivery system to
overcome this situation, which has continued until now. However, this was noticed because
many customers were dissatisfied, raising questions about its validity, according to Fiqh
Muamalat. This study aims to reveal the application of the delivery system by Roya Mart
in buying and selling food. As well as reviewing the suitability of the delivery system by
Roya Mart in buying and selling food with Fiqh Muamalat. This research is qualitative
research with a case study approach. Collecting data using observation, interviews, and
documentation. And data analysis techniques using content analysis and narrative analysis.
The results of this study can be concluded that: the delivery mechanism implemented by
Roya Mart is carried out via chat with the WhatsApp and Telegram applications between the
ordering admin, who acts as the seller, and the food orderer as the buyer, and this delivery
service is very helpful for customers in meeting their needs. From the perspective of Fiqh
Muamalat analysis, some of the delivery system implementations follow Fiqh Muamalat;
namely, the contract carried out in implementing the delivery system has fulfilled its pillars and conditions. However, there is still some customer dissatisfaction with Roya Mart’s
services: orders and delivery times discrepancies. This causes damage to the contract. For
this reason, researchers submit suggestions to be used as input and consideration in this
matter so that Roya Mart improves its service and quality by ensuring the safety of goods
because this has an impact on the legal provisions of the contract so that the delivery person
is careful and maintains the security of the goods during delivery.