The Role of Ombudsman Institution on Dispute Resolution of Islamic Finance Institution Based on Maslahah Mursalah (Case Study of the Ombudsman Institution of Yogyakarta Special Region, 2018)

Abstract

Conflicts or disputes can happen to anyone and in any relationship. Conflicts ordisputes can be resolved in two ways, namely through litigation institutions (courts) ornon-litigation institutions (outside the court). The complexity of the dispute resolutionprocess through litigation institutions (courts) can make many disputing parties resolveconflicts or disputes in non-litigation institutions. Many of the benefits are obtained whenresolving disputes in non-litigation institutions are win-win solutions. The purpose of thisresearch is to find out the role of the Ombudsman Institution of Yogyakarta Special Regionas a facilitator of dispute resolution of Islamic Finance Institutions and the legal basis usedto resolve Islamic finance institution dispute. The type of research is descriptive qualitative.The method used in this study is descriptive field analysis (field research). The method of datacollection is by conducting interviews, observation, studying the document then analyzedbased on Maslahah Mursalah. The result of this research on the role of the OmbudsmanInstitute in providing solutions to disputes through several reporting processes, investigation, clarification, mediation, and the existence of the process of judging and legal opinion.This is the implementation or manifestation of the concept of Maslahah Mursalah, which ishighly beneficial for many people.